The Warranty, Please


Good morning Everyone!

Since all three of us need them, glasses are important objects in this house and a trip to purchase them a major event.

Our favorite place to purchase glasses is LensCrafters in Montgomery.  It has an independent optometrist’s office on the premises, owned by Dr. Goodman, who has seen to Mark’s and my eye care for more years than I care to count and who added Kayla to his list of patients about three years ago.  Mark and I once went to another company  and optometrist to get our glasses, but we weren’t happy with the results – neither one of us felt like our eyeglasses were working the way they should that time – so the next visit saw us back at LensCrafters.

Tyra never chewed glasses

Photo Credit: Me!
Tyra never chewed glasses in her life; I just felt that she deserved to have her picture in the blog post.

One of the reasons we like LensCrafters is their extended warranty.  The warranty provides coverage for everything that can happen to a pair of glasses except for being lost with only a $25 deductible.  (Even those of us whose mental math abilities are hampered can recognize that $25 is much less then the cost of even one lens.)  And in our family, if it can happen to a pair of glasses, it probably will.

Kayla's first set of glasses before the dogs ate them

Photo Credit: Me!
Kayla’s first set of glasses last year.

Kayla’s glasses lasted under a week before they needed to be replaced – she left them on the coffee table one day rather than wearing them.  (To be fair, she left them in the same spot Mark leaves his when he is not wearing them; the only difference is that he never leaves his unattended.)  When we got home that day, we found that Mandy or Darwin or both had thoughtfully tried to redesign the frames and the lens by chewing them.

Mandy and Darwin rest from their labors

Photo Credit: Me!
Darwin and Mandy rest from their labors.

This had happened to her first ever pair of glasses, too.  One trip to Montgomery, $25 and four hours later, she was back up and running.

Glasses Second Pair 2013

Photo Credit: Me!
Kayla’s Second Pair of Glasses

My glasses lasted through the middle of February until they slipped off my night table at night and hit the floor, lens down.  When I picked them back up again, the floor had scored (pun intended) a fantastic scratch on the right lens.  We went Saturday to get the replacement lens ordered (my prescription needs to be ordered and then shipped; most prescriptions can be made in the store’s own lab), tendered our $25, and in 8 to 10 day business days, my glasses will be blemish free yet again.

Glass scratch for blog

My Scratched Lens

So when next you decide to get glasses, let me humbly suggest that purchasing THIS  extended warranty, unlike so many others, is well worth your money if you have 1) children, 2) dogs or 3) a mysterious wooden floor that shouldn’t scratch glass but did!

Have a great day everyone!

Nancy

P.S.  I was NOT paid or requested to do this post by anyone.

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One response to “The Warranty, Please

  1. Cestiny Beuerlein

    Good afternoon, I represent LensCrafters Internal Communications and came across your feedback through our icare team reports. Can you please contact me so we can discuss the possibility of using your story above and photos to share with our associates? I put my email in the box below the comments section, so hopefully you will get it and we can correspond that way.

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